Website Privacy Policy

US Health Partners, LLC
Privacy Notice

Last updated: January 10, 2025

This Privacy Notice (“Notice”) describes how US Health Partners LLC (collectively, “USHP,” “we,” “our,” or “us”) collects, uses, discloses, and otherwise processes the personal information described in this Notice and the rights and choices individuals have regarding such personal information. USHP provides physicians with capital, expertise, and access to a national network to accelerate the growth of their practice.

For information about your privacy choices, please review Section 7: Your Privacy Choices and Section 13: Additional Information for Certain Jurisdictions. Your use of our Services (defined below), and any dispute over privacy, is subject to this Notice and our Terms of Use.

1. Scope

Except as otherwise described below, this Notice applies to the personal information USHP collects and processes related to your use of our website where this Notice is posted, and other websites that may display or include a link to this Notice (“Site” or “Sites”), other online and offline services, and other products or services we make available to you (collectively, “Services”).

Not in Scope: This Notice does not apply to the personal information that we collect and process about USHP employees, contractors, personnel, job applicants, or candidates.

Additional Notices: In some cases, additional or supplemental privacy notices may be provided and will apply to certain personal information collected and processed by us. These additional notices will control to the extent there is a conflict with this Notice, with respect to your personal information that is subject to that additional notice.

Protected Health Information: In certain circumstances, we may collect or use your information through our Services while acting as a “business associate” under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), which may constitute “Protected Health Information.”

A business associate includes an entity that provides services to a HIPAA-covered entity that involves the use or disclosure of Protected Health Information. If your health care provider or health insurance company qualifies as a HIPAA-covered entity, and we provide services to them or on their behalf, we may qualify as their business associate. USHP is a business associate to the medical practices that it manages. These medical practices are covered entities under HIPAA and accordingly, the Protected Health Information that the practices collect about you will be covered under HIPAA. Please refer to the Notice of Privacy Practices applicable to the medical practice from which you receive services, as applicable. Protected Health Information, as defined under HIPAA, generally means information about you that identifies you and that relates to your physical or mental health or condition, the provision of health care to you, or payment for health care provided to you. To the extent we are acting as a business associate, we will only use and disclose your information as permitted by HIPAA, which may include, but is not limited to, fulfilling our service obligations, conducting our internal management and administration, executing our legal responsibilities, de-identifying or aggregating data, or as otherwise required by law.

2. Personal Information Collected

As further described below, we collect personal information directly from individuals, from third parties, and automatically through your use of our Services.

Personal Information Collected Directly from You: The personal information we may collect from you depends on how you use our Services or otherwise interact or engage with us, but generally includes:

  • Contact information: When you contact us, including via email, phone, or webform, we collect certain personal information from you, such as your name, email address, and any personal information that you otherwise submit to us.
  • Survey responses: When you fill out our surveys, we may collect your survey responses, including information regarding demographics, preferences, and your opinion about our products and Services. Participation in our surveys is voluntary.
  • Professional contact information and details: When you work with us in your professional capacity, we may collect your business email address, organization’s postal address, business phone number, payment information, and other professional information.
  • Communications and interactions: When you email, call, or otherwise communicate with us, we collect and maintain a record of your contact details, a history of our interactions with you, and information about your use of our products. We also maintain records of communications and information that you provide to us related to any customer support request.
  • Events: If you register for or attend an event that we host or sponsor, we may collect personal information related to your registration for and participation in such event.
  • Preferences: We also may collect information about your preferences, such as communications preferences, preferences related to your use of our Services, and any other preferences you provide when interacting with us.

Personal Information Collected from Third Parties: We may collect personal information about you from third-party sources, such as public databases, joint marketing/promotional partners, social media platforms, or other third parties.

  • Lead and prospect information: We may receive lead and prospect information, such as names, email addresses, and contact information from third parties about individuals who may be interested in engaging with us.

Personal Information Collected Automatically: We and our providers automatically collect and derive personal information related to your use of our Services and your interactions with us. Such information may include:

  • Device and browsing information: We use cookies, log files, pixel tags, and other tracking technologies to automatically collect information when users access or use our Services. We may collect device IP address, general location information, domain name, page views, date and time stamps, browser type, device type, device ID, internet service provider, referring and exiting URLs, operating system, language, clickstream data, and similar device and usage information. For more information, please see Section 6: Cookies and Tracking.
  • Activities and usage: We also collect activity information related to your use of the Services, such as information about links clicked, searches, features used, items viewed, and time spent within the Services.
  • Location Information: We may collect or derive general location information about you such as through your IP address. With your permission, we may also collect geolocation information from your device. You may turn off location information sharing through your device’s settings.

3. Purposes for Collecting and Processing

Generally, we collect, use, and otherwise process the personal information that we collect for the following purposes:

  • Services and support: To provide and operate our Services, communicate with you about your use of our Services, respond to your inquiries, gather feedback, fulfill your requests, communicate with you, run our day-to-day operations, and for similar support purposes.
  • Relationship management: To manage our business relationships with our physician’s offices, for example, to process transactions, manage and maintain accounts, respond to questions and comments, and for other similar purposes.
  • Analytics and improvement: To better understand how users access and use our Services and offerings, and for other research and analytical purposes, such as to evaluate and improve our Services and business operations, to develop Services, features, and new offerings, and for internal quality control and training purposes.
  • Customization and personalization: To tailor the content that we may send you, including to offer personalized help and instructions, and to otherwise personalize your experience.
  • Marketing, advertising, and public relations: For marketing, advertising, and public relations purposes. For example, to send you information about our products and Services and the products and services of our affiliates, such as newsletters, and other marketing content, as well as any other information that you sign up to receive and to provide you with information about, or samples of, our product range for marketing purposes. We also may use certain personal information that we collect to manage and improve our advertising campaigns (both online and offline) so that we can better reach individuals with relevant content based on your interests and geographic region.
  • Planning and managing events: For event planning and management, including registration, attendance, connecting you with other event attendees, and contacting you about relevant events and Services.
  • Research, surveys, and product development: To administer surveys, such as for market research, customer satisfaction purposes or improving our products and Services, to conduct statistical and data analytics, and for other similar purposes.
  • Security and protection of rights: To protect our Services and our business operations; to prevent and detect fraud, unauthorized activities and access, and other misuse, where we believe necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety or legal rights of any person or third party, violations of our Terms of Use or other agreements we have with you or this Notice, to defend our rights, including through legal or other dispute resolution processes.
  • Legal proceedings and obligations: To comply with the law and our legal obligations, to respond to legal process and related legal proceedings, and government or law enforcement requests.
  • General business and operational support: To consider and implement mergers, acquisitions, reorganizations, bankruptcies, and other transactions such as financings, and related to the administration of our general business, accounting, auditing, compliance, recordkeeping, and legal functions.

4. Disclosures of Personal Information

Generally, we disclose the personal information that we collect to provide our Services, respond to and fulfill your transactions or requests, as otherwise directed or consented to by you, and as follows:

  • Affiliates, subsidiaries, or associated offices: We may disclose the personal information we collect to our global affiliates, subsidiaries, or associated offices who will use and disclose this personal information in accordance with the principles of this Notice.
  • Vendors and service providers: We may disclose the personal information that we collect to our service providers and others who perform functions on our behalf or provide us services. These may include, for example, service providers that host or operate our Site, payment processors, analytics providers, information technology service providers, customer service vendors, consultants, auditors, and legal counsel. These companies and individuals may only use the data as permitted by our contracts with them.
  • Third-party platforms, providers, and networks: We may disclose or make available personal information to the platform providers and vendors that we use to provide or make available certain features or portions of the Services, or as necessary to respond to your requests. We may also make certain information (such as browsing information) available to analytics providers in support of our marketing, advertising, and campaign management.
  • General operations: If we are or may be merged with another company, or if any of our assets are or may be transferred to another company, we may transfer the personal information we have collected about you to the other company. We may also share certain personal information as necessary prior to the completion of such a transaction with auditors and other advisors, including attorneys and consultants, as part of due diligence or as necessary to plan for a transaction.
  • Others as permitted or required by applicable law: We may disclose personal information to other parties to the extent permitted or required by applicable law. This may include regulators, government entities, and law enforcement. It may also include certain disclosures that we are required to make.
  • Security and protection of rights: We may disclose your personal information when we believe it is appropriate to do so to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Notice, or as evidence in litigation in which we are involved.
  • With permission: We may disclose personal information in ways not described above. If we do so, we will notify you, and if necessary, obtain your consent.

5. Aggregate and De-Identified Information

We may use and disclose aggregate and other non-identifiable data related to our business and the Services for quality control, analytics, research, development, and other purposes. Where we use, disclose, or otherwise process de-identified data (data that is no longer reasonably linked or linkable to an identified or identifiable natural person, household, or personal or household device) we will maintain and use the information in de-identified form and not attempt to reidentify the information, except to determine whether our de-identification processes are reasonable and adequate pursuant to applicable privacy laws.

6. Cookies and Tracking

We and our providers use cookies, pixel tags, and other similar tracking technologies to automatically collect information about browsing activity, device type, and similar information within our Site and Services. This information, which may be considered personal information in some jurisdictions, is used, for example, to analyze and understand how you access, use, and interact with our Site and Services; to identify and resolve bugs and errors in our Site and Services; to assess, secure, protect, optimize, and improve the performance of our Site and Services; and for marketing, advertising, measurement, and analytics purposes. We may also de-identify and/or aggregate such information to analyze trends, administer our Site and Services, and gather broad demographic information for aggregate uses, and for any other lawful purposes.

Cookies: Cookies are alphanumeric identifiers used for tracking purposes. Some cookies allow us to make it easier for you to navigate our Site and Services, while others are used to support the security and performance of the Site and Services, or to allow us to track activity and usage data within and across our Site and Services.

Pixel Tags and Similar Technologies: Pixel tags (sometimes called web beacons or clear GIFs) are tiny graphics with a unique identifier, similar in function to cookies. We may use these tracking technologies to understand users’ activities, to help manage content and compile usage statistics, and in emails to let us know when they have been opened or forwarded so we can track response rates and gauge the effectiveness of our communications.

Local Storage Objects: Local storage is a web storage mechanism that allows us to store data on a browser that persists even after the browser window is closed. Local storage may be used by our web servers to cache certain information to enable faster loading of pages and content when you return to our Sites. You can clear data stored in local storage through your browser. Please consult your browser help menu for more information.

Analytics: We use analytics tools to evaluate usage and traffic on our Site and Services. These analytics providers use cookies, pixels, and other tracking technologies to collect usage data to provide us with reports and metrics that help us analyze, improve, and enhance performance and user experience.

Cross-Device Tracking: We and ad networks we work with may use the information we collect about you within our Site and Services, and on other third-party websites and services, to help us and these third parties identify other devices that you use (e.g., a mobile phone, tablet, other computer, etc.) to interact or engage with us or our Site and Services.

Do-Not-Track: Currently, our Services do not recognize web browser “Do-Not-Track” requests. You may, however, disable certain tracking as discussed below (e.g., by disabling cookies).

7. Your Privacy Choices

You have certain choices regarding our processing of your personal information, and we make available several ways for you to manage your preferences and privacy choices, as described below:

Marketing Communications: We may send periodic promotional and operational emails or other similar communications to you. You may change your preferences or unsubscribe by following the instructions provided to you in the communication. If you opt out of receiving promotional emails from us, we may still send you communications that you have requested to receive from us.

Cookie Settings: You can set your browser to block certain cookies or notify you when a cookie is set; you can also delete cookies. The “Help” portion of the toolbar on most browsers will tell you how to prevent your device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to delete cookies. Visitors to our Site who disable cookies will be able to browse the Site, but some features may not function. If you visit our Site from a different device or from a different browser on the same device, you will need to apply your cookie settings for that browser and/or device as well.

Industry Ad Choice Programs: You can control how participating ad networks use the information that they collect about your visits to our Site and Services and those of third parties, to display more relevant targeted advertising to you. You can obtain more information and opt out of receiving targeted ads from participating ad networks at aboutads.info/choices (Digital Advertising Alliance).

8. Children’s Information

Our Services are not designed for children. If we discover that a child has provided us with personal information, we will delete such information from our systems. If you are a parent or guardian and believe we have collected your child’s information in violation of applicable law, please contact us as set forth in Section 12: Contact Us.

9. Security

We have implemented safeguards that are intended to protect the personal information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no data security measures can guarantee security.

10. Third-Party Links

Our Site and Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Notice, but instead is governed by the privacy notices of those third-party websites. We are not responsible for the information practices of such third-party websites.

11. Changes to this Privacy Notice

We may make changes to this Notice from time to time, so please be sure to check back periodically. We will post updates to the Notice on the Site. If we make any material changes to this Notice, we will endeavor to provide you prior notice, such as by emailing or posting prominent notice on our Site.

12. Contact Us

USHP welcomes your questions and comments about your privacy or this Notice. Please contact us by emailing zoila [at] ushphealth.com

13. Additional Information for Residents of Virginia

Residents of Virginia may have additional rights under the Virginia Consumer Data Protection Act (“VCDPA”), as described in this Section, subject to certain exceptions.

Consumer Rights: Residents of Virginia, may have additional rights under the VCDPA, subject to certain limitations, which may include:

  • Access: To confirm whether we are processing their personal information and to obtain a copy of their personal information in a portable and, to the extent technically feasible, readily usable format.
  • Deletion: To delete their personal information provided to or obtained by us.
  • Correction: To correct inaccuracies in their personal information.
  • Opt Out: To opt out of certain types of processing, including:
    • To opt out of the “sale” of their personal information;
    • To opt out of targeted advertising by us; and
    • To opt out of any processing of personal information for purposes of making decisions that produce legal or similarly significant effects.

You may submit a request to exercise most of your privacy rights under the VCDPA by emailing us at zoila [at] ushphealth.com. We will respond to your request as required under the VCDPA. When you submit a request, we will take steps to verify your identity and request by matching the information provided by you with the information we have in our records. In some cases, we may request additional information to verify your identity, or where necessary to process your request. If we are unable to verify your identity after a good faith attempt, we may deny the request. If your request is denied, we will explain the basis for the denial.

If we deny your request, you may appeal our decision according to the instructions we provide in our response.